Privacy Policy

Last updated: 25 February 2026

Brackstone Digital ("we", "us", "our") is committed to protecting your personal data. This policy explains what data we collect, why we collect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Brackstone Digital is a B2B digital growth service based in Yorkshire, UK. For any data protection queries, contact us at hello@brackstonedigital.co.uk.

2. What data we collect

When you submit our contact form, we collect:

• Your full name
• Your email address
• Your message

We may also collect technical data automatically, including your IP address, browser type, and pages visited, through cookies and analytics tools (see Section 6).

3. Why we collect it

We use your data for the following purposes:

• To respond to your enquiry — We use your name and email to reply to your message. Legal basis: legitimate interest in responding to your enquiry.
• To follow up — We may send a small number of follow-up emails related to your enquiry. Legal basis: legitimate interest.
• To improve our service — We use anonymous analytics to understand how visitors use our website. Legal basis: legitimate interest.

4. How we store your data

Your data is stored securely on servers within the EEA/UK. We retain your personal data for no longer than 12 months from your last interaction with us, after which it is deleted. We use industry-standard security measures to protect your data.

5. Who we share it with

We do not sell your personal data. We may share data with:

• Email delivery services — To send follow-up communications
• Analytics providers — To understand website usage (anonymised data)

All third parties are bound by data processing agreements and comply with UK GDPR.

6. Cookies and tracking

We use:

• Essential cookies — Required for the website to function
• Analytics cookies — To understand visitor behaviour (anonymised)

You can disable cookies in your browser settings at any time.

7. Your rights

Under UK GDPR, you have the right to:

• Access — Request a copy of the data we hold about you
• Rectification — Ask us to correct inaccurate data
• Erasure — Ask us to delete your data
• Object — Object to our processing of your data
• Portability — Request your data in a machine-readable format

To exercise any of these rights, email hello@brackstonedigital.co.uk. We will respond within 30 days.

8. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.