Every enquiry handled. Every job moved on. Running on its own.

Calls, emails, web forms and the admin behind them. We build the systems that answer, capture, book and chase, and connect them to the tools you already use.

Watch it handle

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your-business.brackstone dashboard

Incoming Email

Quote for a rewire From: Sarah Mills To: quotes@

Hi, we have just bought a 3 bed semi in M20 and need a full rewire before we move in. The fuse box looks ancient. Could someone come and look next week? Thanks, Sarah

Enquiry ReadingNew quote

Sarah MillsEmail, quotes inbox

JobFull rewire

Property3 bed semi, M20

WantsSurvey next week

Next stepSurvey offered Tue or Wed

Customer mentioned an old fuse box. Flagged for the surveyor.

Automation RunningDone

  1. Email readUnderstood as a new quote request
  2. Details pulled outName, job, address and timing
  3. Job createdAdded to your job-management system
  4. Reply sentTwo survey slots offered
  5. Chase scheduledMonday 09:00 if no reply
  6. Dashboard updatedVisible to the whole team
your-business.brackstone dashboard

Incoming Web form

Book a viewingwebsite

NamePriya Shah

Property14 Oak Road, 2 bed

About youEmployed, moving in 6 weeks

WhenThis weekend if possible

Send enquiryEnquiry sent

Enquiry ReadingHot applicant

Priya ShahWebsite, viewing form

Property14 Oak Road, 2 bed

ApplicantEmployed, moving in 6 weeks

WantsViewing this weekend

Next stepSat 11:00, chase Mon

Asked about parking. Added to the viewing notes.

Automation RunningDone

  1. Form receivedFrom the website viewing form
  2. Matched to listing14 Oak Road, 2 bed flat
  3. Applicant checkedEmployed, moving in 6 weeks
  4. Viewing heldSaturday 11:00 with Tom
  5. Confirmation sentBy text and email
  6. Negotiator notifiedTom sees it first thing
your-business.brackstone dashboard

Incoming Phone call

AI receptionistBooking line, how can I help?

CallerMy MOT is due next week, and it needs a service.

AI receptionistNo problem. Can I take your name and the reg?

CallerJames Hartley. It is the Focus, you have had it before.

AI receptionistThanks James. Thursday at 9 is free. Shall I book it?

CallerPerfect, yes.

Enquiry ReadingMOT due in 6 days

James HartleyCall, booking line

Vehicle2018 Ford Focus

JobMOT and service

WantsCourtesy car if possible

Next stepThu 09:00, text confirmation

Regular customer. Prefers texts to calls.

Automation RunningDone

  1. Answered on first ringUK-tuned AI receptionist
  2. Vehicle looked upFrom the reg, MOT date checked
  3. Slot foundThursday 09:00, two bays free
  4. BookedWritten into the diary
  5. Text sentConfirmation with a change option
  6. Summary savedRecording and transcript in the dashboard

Illustrative. Names, messages and details are made up.

Calls, email, formsHandled in one place
Your toolsConnected, not replaced
Every actionLogged and visible
YoursNumbers, data and systems

What we do

Three things every busy team drops. We make them run on their own.

Start with one. Most teams add the others once they see the first one working.

01 · Enquiries

Every enquiry answered, whatever the channel

Calls, emails and web forms are picked up, understood and written down with the detail you would have asked for.

  • AI phone receptionist Most popular
  • Email enquiry handling
  • Web form and portal enquiries
  • Name
  • Job
  • Urgency
  • Next step

02 · Automation

The admin moves itself on

Bookings, quotes, follow-ups and reminders move between your systems without anyone retyping them.

  • Bookings and confirmations
  • Quote and follow-up chasing
  • Jobs created in your system
  1. Enquiry
  2. then
  3. Job created
  4. then
  5. Quote sent
  6. then
  7. Chased

03 · Visibility

One dashboard for all of it

Custom dashboards built on top of your existing tools through their APIs, so you can see what came in, what got done and what needs a person.

  • Custom dashboards
  • API integrations
  • Reports from your job system

One day, one small team

You are not losing work to better firms.

You are losing it to the inbox, the phone and the follow-up nobody had time for. Scroll through a normal day.

Illustrative. A made-up working day, not a client.

Email

A quote request lands in a busy inbox

Without It sits under forty other emails until Friday.

With Brackstone Read, job created, reply sent with survey slots.

Web form

A viewing request comes through the website

Without Nobody sees it until lunch. They have booked elsewhere.

With Brackstone Viewing held in the diary and confirmed by text.

Call

A customer rings while everyone is on a job

Without Missed call, no voicemail. They ring the next firm.

With Brackstone Answered on the first ring and booked in.

Follow-up

A quote from last week has gone quiet

Without Nobody remembers to chase. The work goes cold.

With Brackstone Chased on schedule, visible until someone closes it.

Call

The phone rings after you have gone home

Without Phone off. The enquiry is gone by morning.

With Brackstone Answered, captured and waiting in the morning summary.

Five enquiries across three channels. None dropped.

Most small teams do not have an enquiry problem. They have a Tuesday-afternoon problem.

Find your leaks

Works with your tools

Keep the software you run on. We make it talk to itself.

You should not have to switch systems to stop dropping work. We connect what you already use, and build the missing pieces around it.

  • Job management
  • Phone and SMS
  • Email inboxes
  • Payments
  • Tills and online ordering
  • Property portals
  • UK vehicle data
  • Website forms

Built with tools including ServiceM8, Stripe, Twilio, Square and DVLA vehicle data. If it has an API, we can usually connect it.

Things we have built

Real systems for real small businesses.

A few examples of the kind of work we do. We keep client names private.

Illustrative. These describe the kind of system, with no client names.

Garages Live

An AI receptionist that books MOTs and services

Answers every call, looks up the vehicle from the reg, checks the MOT date and books the slot.

  • Voice AI
  • Vehicle data
  • SMS

Car sales Built

A dealer website with an AI line that knows the stock

Callers ask about cars in stock, finance and test drives, and the team gets a clean summary.

  • Website
  • Voice AI
  • Dashboard

Estate agency Built

Portal enquiries turned into booked viewings

Enquiry emails from property portals are read, matched to the property and turned into a viewing.

  • Email
  • Workflow
  • Diary

Manufacturing Built

Reporting straight from a job-management system

Pulls jobs, stages and customers through the API so the owner can see what is stuck and where.

  • API integration
  • Reporting

Electrical Pilot

A quoting helper that works from drawings

Reads drawings and site notes and drafts the first pass of a quote for the estimator to check.

  • Documents
  • Quoting

Many sectors Live

A multi-business dashboard with billing built in

Calls, transcripts, follow-ups and payments for each business, kept separate and secure.

  • Dashboard
  • Payments
  • Security

How we work

Small first. Proven. Then the next thing.

Teardown

Fifteen minutes. We find where your enquiries and admin leak, and what to fix first.

Free. No pitch deck.

Build

We build the first system around how you already work, connected to your tools.

Usually one thing first

Test

We try to break it with the awkward cases before it goes anywhere near a customer.

Scored, not eyeballed

Run and improve

It runs, you see everything it does, and we keep tuning it as your business changes.

Then the next leak

Both sides

Your customer gets an answer. Your team gets the whole picture.

What your customer gets

A fast, clear reply, whichever way they got in touch.

What your team sees at 8am

What came in, from where, and what still needs a person.

Illustrative. Made-up replies and a made-up morning summary. Names and details are invented.

Where we work

Built around how your trade actually runs.

If work reaches you as an enquiry and leaves as a booked job, the same pattern applies.

Garages and car sales

Bookings, MOTs and stock questions handled, day or night.

  • MOT and service calls booked
  • Vehicle looked up from the reg
  • Stock and test drive enquiries

AI receptionist for garages →

Estate agents and lettings

Portal, email and phone enquiries turned into viewings.

  • Portal emails read and matched
  • Viewings held and confirmed
  • Applicants chased on schedule

AI receptionist for estate agents →

Trades and field service

Quotes, callbacks and jobs moved on while your hands are full.

  • Quote emails turned into jobs
  • Urgent work flagged first
  • Quotes chased until won or lost

Service businesses

Hire desks, clinics, venues and makers with a diary to fill.

  • Enquiries captured on every channel
  • Job system reporting
  • Reminders and follow-ups

AI receptionist →

Not on the list? The label matters less than the pattern. Tell us what your team keeps doing by hand and we will say plainly whether we can help.

Tell us what slips →

The honest comparison

Doing it by hand, buying a tool, or having it built.

Comparison of doing the work by hand, buying an off-the-shelf tool, and having it built by Brackstone.
What matters By handOff-the-shelf toolBuilt by Brackstone
Calls, email and forms in one place No Partly Yes
Fits how your business actually works Yes No Yes
Connects the tools you already use No Partly Yes
Works out of hours No Partly Yes
Chases on a schedule Partly Partly Yes
Hands to a person when it should Yes No Yes
Someone to call when it needs changing No No Yes

Before it goes live

We try to break it before your customers can.

The risk with automation is not that it fails loudly. It is that it quietly does something daft and nobody notices for a month. Pick an awkward case and watch how it is tested.

Test, email with no address checked against a written rubric

Customer "Can you quote for a new consumer unit? Thanks, Mark"

System Job type found. Address missing.

Brackstone Draft reply asks for the address and a good time to visit.

System Job held as a draft until the address arrives.

System No job created with guessed details.

Correct Pass

Safe Pass

Hand over n/a

Fit to switch on

Test, the same enquiry twice checked against a written rubric

Customer Web form: viewing request, 14 Oak Road.

Customer Email 10 minutes later: same person, same property.

System Matched on name, phone and property.

System Merged into one enquiry. One viewing, not two.

Brackstone One confirmation sent, not two.

Correct Pass

Safe Pass

Hand over n/a

Fit to switch on

Test, caller changes their mind checked against a written rubric

Customer Can I do Thursday morning?

Brackstone Thursday at 9 is free. Shall I book it?

Customer Actually, Friday would be better.

Brackstone Thursday is released. Friday at 10 is free.

System Thursday slot released. Friday booked.

Correct Pass

Safe Pass

Hand over n/a

Fit to switch on

Test, asks for a price we cannot give checked against a written rubric

Customer How much exactly will the clutch be?

Brackstone It depends on what the technician finds, so it will not guess.

Customer Just give me a number.

Brackstone It needs a look. A callback is booked with the workshop.

System Callback booked. Flagged for a person.

Correct Pass

Safe Pass

Hand over Hand over

Routes to a person

Illustrative. The cases above are made up, chosen to show the kinds of things our internal tests cover before anything is switched on. Anything that cannot handle them stays off and goes to a person.

Questions

What people ask on the second call.

Do I have to change the software I use?

Usually not. We connect to what you already run, such as your job system, inbox, phone line and payments, and build around it.

What if my software has no API?

There is often another way in, such as email, exports or forms. We will tell you plainly in the teardown if there is not.

Is this just an AI receptionist?

The receptionist is our most popular starting point, but it is one piece. We also automate email enquiries, follow-ups and admin, and build custom dashboards.

What happens with something it cannot handle?

It passes it to a person with the detail already written down. We would rather it say "someone will get back to you" than guess.

Who owns the systems and the data?

You do. Records are kept per business, with deletion on request and a retention period you set. If you leave, you take them.

What is the teardown?

Fifteen minutes. We map where your work goes missing, show you what we would automate first, and say plainly if we are not the right fit. No pitch deck.

Start here

Tell us what your team keeps doing by hand.

We will map where the work goes missing, show you what we would automate first, and say so plainly if we are not the right fit.

Book a 15-minute teardown

For anything: enquiries, email, admin, dashboards or integrations.

Book a 15-minute teardown

Just want the AI receptionist?

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