Brackstone answers the calls, captures the enquiries, books the work and chases the follow-ups your team never gets back to. Built around how your trade actually runs, not bolted on top of it.
We map where your enquiries leak, and show you what we would automate first. No pitch deck.
You are not losing work to better firms. You are losing it to the phone ringing while everyone is already busy.
Most small teams do not have an enquiry problem. They have a Tuesday-afternoon problem. The calls arrive in the same hour as the job, the diary and the customer standing at the desk, so the ones that do not get answered quietly become someone else's work.
If work reaches you as an enquiry and leaves as a booked slot, the same four jobs apply. These four are where we have done it most, so they are where we move fastest.
Matches the right technician to the right job, holds the slot, and confirms it by text.
Books the viewing, holds the slot, and chases the applicant who never replied.
Answers while your hands are full, and books the callback before the lead goes cold.
Takes the hire enquiry, gets the dates down, and passes a clean booking to the desk.
One enquiry, start to finish. Most teams do all four by hand and drop one or two on the busy days. This is the whole point of the thing.
A UK-tuned voice agent answers on the first ring, day or night, asks what your team would ask, and hands over cleanly when a person is needed.
Calls, forms, emails and web enquiries land in one place with the name, the job, the urgency and the next step already recorded.
Slots are checked, held and confirmed against the people and vehicles you actually have free, then written back to your calendar.
Quotes, callbacks and applicants are followed up on a schedule rather than when someone remembers, and stay visible until they are closed.
Every job the system does is recorded and visible. You are not trusting a black box, you are reading back what it did and deciding whether you would have done the same.
What came in, what got booked, and what still needs a person. The first screen your team opens in the morning.
Searchable transcripts and recordings with the summary already done, so nobody has to ask what was agreed.
Urgent enquiries stay at the top until someone marks them handled. This is the queue that replaces the sticky notes.
When enquiries peak, what people ask for, and where the work is actually coming from.
Want to hear it rather than read about it? We will set up a working line for your business and you can try to catch it out.
The risk with automating the front of a business is not that it fails loudly. It is that it quietly says something daft to a good customer and nobody finds out for a month. So we built the checking part first.
These are our own internal tests, run by us against simulated conversations. They are how we decide whether something is fit to switch on, not a measure of how it has performed for anyone else.
Before anything goes live we run it through the conversations that actually go wrong: the caller who changes their mind, the one who will not give a name, the one asking for something you do not do.
Each simulated conversation is marked against a written rubric rather than a gut feel, so we can tell whether a change made it better or just different.
Anything that cannot clear the bar stays switched off and gets handed to a person instead. We would rather it say "I will get someone to call you back" than guess.
The unglamorous part, written down plainly, because this is what gets asked on the second call.
Local numbers, UK time, and language tuned for UK callers rather than translated from American English.
Recordings, transcripts and customer records are kept per business, with deletion on request and a retention period you set.
Multi-factor sign-in, per-user accounts, and an audit trail of who looked at what.
Numbers, records and prompts belong to you. If you leave, you take them, and we help you move them.
Tell us what your team keeps dropping. We will map where the work goes missing, show you what we would automate first, and say so plainly if we are not the right fit.